FAQs

Answers to some of the questions we’re most frequently asked at Vertikal6.

A managed IT service provider offers services and solutions designed to optimize your organization’s technology infrastructure. MSPs typically offer IT outsourcing with fixed-fee pricing. 24×7 user support and network monitoring services are often included. This model favors a proactive approach to maintenance, security and problem-solving.

As organizations mature, they’ll eventually reach a stage where further growth requires optimizing their use of technology. Without ready access to information and collaboration tools, teams won’t be able to keep pace with competitors. To streamline operational processes and improve decision-making, employees will need to have the right data at their fingertips.

Building an in-house IT department is a complex and costly endeavor. Recruitment, training and integration demand ongoing investments of time and money. If your business has evolved to the point where downtime, outdated hardware or a lack of strategic technology planning has become burdensome but you lack the budget to hire full-time expertise, it’s time to consider outsourcing your IT.

When employees rely on technology to get their jobs done, issues like faulty hard drives, poor connectivity or unstable email platforms have the potential to derail productivity. Outsourcing your IT to the right managed service provider not only protects you from these risks – giving you IT systems that perform seamlessly – but also brings a future-focused vision to your IT strategy.

Yes! Based in Rhode Island, our 24x7x365 HelpDesk is fully staffed with dedicated professionals around the clock, enabling us to serve local New England clients as well as those in remote locations. We also provide Network Operations Center (NOC) monitoring and support 24x7x365. Our English-speaking IT support staff is friendly, highly available, and trained to meet the highest customer service standards.

We have developed a formal six-phase onboarding process to ensure our clients’ transitions are smooth, simple and trouble-free. There’s a kickoff phase that includes introductions and initial tool configurations, an information gathering phase in which we coordinate with your existing IT service provider or internal IT team to collect essential account access and system configuration information, and a tool configuration phase. Next, we document your environment, conduct a formal assessment, and offer strategic recommendations, timelines, and budgeting suggestions. We involve you in every step of the process, getting to know your employees, your operations, and your unique requirements.

Vertikal6 takes a multi-layered approach to information security. We begin every client engagement with an in-depth technical assessment that encompasses every aspect of your current security posture. With this as a basis, we make customized recommendations detailing how you can implement safeguards for employee devices, the perimeter of your network, and traffic both within your environment and between it and your cloud resources. We supplement solutions that protect against malicious traffic and spam with 24x7x365 network monitoring, employee education, and strong password and access management policies.  

Yes, we do! We offer comprehensive vulnerability assessments, but we also facilitate formal assessment and audits for all of the major regulatory compliance standards, including PCI-DSS, HIPAA, DFARS, GLBA and SOC as well as GDPR.

We provide 24x7x365 remote support, and our technical team is highly skilled at resolving issues quickly. Our field engineering team also offers onsite hardware repair and maintenance within service-level agreements (SLAs) that guarantee adherence to our industry’s highest standards for quality, availability and responsiveness.

We certainly can. Our comprehensive managed IT services solution, MaxCare, is designed to encompass end-to-end support, proactive planning, and high-quality white glove support. It’s available in a variety of service tiers. We’re able to provide holistic outsourced IT support or more limited Tier 1 remote triage services, which can supplement the capabilities of your internal team. When we work to augment an in-house IT department, our goal is to present a single, seamless IT team to your users.

Got a question we’ve not answered?

Contact us on 401-825-4400 and we’ll be happy to help.